For the common citizen engaging with government departments for resolution can be very challenging given the lack of information,  support from government departments and the lack of formal structure to track and resolve grievances across the sea of public service officials.

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Challenge

A central helpline coupled with a nationwide CRM system  for all services related to citizen services, law & order and emergency assistance integrated with all the public service officers across verticals with a tracking & accountability driven workflow system with a built-in automatic escalation mechanism to ensure compliance with defined turnaround timelines.

Solution

A central helpline for citizens to empower them with a professional and timebound mechanism to resolve grievances and a tool to measure and track accountability & performance for every single public service official and divisions.

Value