Enterprises and government agencies are increasingly using call centre’s, live chat agents, and emails for customer engagement. Nearly 100% of all internal and external communication is digital, making compliance and adherence to governance, safety guidelines and fraud prevention a nightmare, given the billions of daily transactions. Today, unfortunately, because of cost compulsions, compliance activity is mainly driven via sample audits and monitoring, exposing enterprises to the risk of compliance breaches and associated liability which could potentially be unlimited.

A custom-gen AI platform that would analyse hundreds of millions of internal and external communications via a custom contextual analysis covering 100% of live agent voice calls, chats, MS teams conversations & chats and emails for unprecedented and near real-time adherence to compliance, governance and quality guidelines.

This custom-gen AI platform will help enterprises, outsourcing companies  & government agencies ensure near 100% compliance with internal or client guidelines and insulate themselves from liability that could run into hundreds of millions of dollars, including preventing customer & employee fraud.  The platform compiles a single view of all compliance observations for every employee and agent across all the modes of communication, including voice, text, emails and MS team messages & calls and even provides a compliance score for every employee or agent. A must-have comprehensive compliance tool that leaves nothing to chance, minimising liability for enterprises and protecting customers.